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Privacy policy

Last updated: October 2026

This policy explains how we process personal data collected through this website, under Regulation (EU) 2016/679 (GDPR) and Portuguese Law 58/2019.

1. Controller

Crystal Drops Unipessoal Lda (trading as Prestige FMF Premium Car), Estrada da Circunvalação 12012, 4460-282 Porto, Portugal. Tax no.: [to be confirmed]. Privacy contact: prestigefmf@gmail.com.

2. Data we collect

  • Contact details you send through our forms: name, mobile, email and contact preference.
  • Request details: car of interest, purchase intent, timing, payment method, trade-in car details, target monthly payment and message.
  • Minimal technical data needed for site security (e.g. IP address to prevent abuse), never used for profiling.

3. Purposes and legal basis

  • Answering your request and preparing proposals (pre-contractual steps at your request — Art. 6(1)(b) GDPR) and with your explicit consent in the form (Art. 6(1)(a)).
  • Finance quotes: data is only shared with a lender if you decide to proceed with a credit application.
  • Legal obligations (invoicing, warranty, accounting).
  • Audience measurement, only if you accept measurement cookies (see Cookie Policy).

4. Retention

Requests that do not lead to a sale are kept for up to 12 months after the last contact. Customer data is kept for the legal period applicable to tax and warranty obligations.

5. Recipients

Service providers who support us (hosting, email delivery), bound by contract and only as needed; lenders and insurers, only at your request. We never sell personal data.

6. Your rights

You may request access, rectification, erasure, restriction and portability, object to processing and withdraw consent at any time via prestigefmf@gmail.com. You may also complain to the Portuguese data protection authority, CNPD (cnpd.pt).

7. Security

The site uses encrypted connections (HTTPS) and forms apply validation and anti-bot protection. Access to requests is limited to the sales team.

8. Dispute resolution

For consumer disputes you may use an alternative dispute resolution body — see consumidor.gov.pt. An electronic Complaints Book is available.